As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Dorchester Depot. We are looking for service-oriented executive with strong customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking for a lateral move to a new career, and are keen to hear from those in hospitality, financial services, trained hotel specialists & sales/travel executives with retail experience.
The Role:
Working on the Central Hire Desk, based in our Dorchester Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.
How you will fill your days:
- Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently.
- Complete all relevant administration relating to customer queries and vehicle maintenance
- Manage daily maintenance of vehicle fleet
- Assist customers to resolve any queries they may have, providing excellent customer service at all times.
- Monitor costs agreed with suppliers to ensure that these are adhered to at all times
- Monitor maintenance budgets to ensure that these are adhered to at all times
- Monitor workload of inhouse and mobile mechanics.
- Update fleet maintenance records on a daily basis
- Monitor vehicle MOT and Services and Inspection schedules to ensure compliance
- Work closely with other departments to ensure all processes are followed
- Monitor and manage V.O.R (vehicle off road) reports
Applicants should have:
- Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry
- Outstanding Customer Service
- Ability to work effectively under pressure and prioritise your workload to meet competing deadlines
- Strong attention to detail
- Effective communication skills with the ability to build strong stakeholder relationships
- Proficient in MS Office packages, specifically Excel and Word
About Us
We’re looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you’ll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.
Benefits include:
- Competitive salary and bonus scheme.
- Employer Contributory Pension Scheme.
- Life Assurance.
- Up to 25 days annual leave plus public holidays.
- Employee Assistance Programme